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( Click on the question to be taken to
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Frequently asked questions and answers |
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Do you have a print catalog you mail out ? |
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No, we currently do not have a print catalog. Our website is our
catalog and our website always us to offer our customers new items
and sales items much easier. |
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By providing an e-mail address, will you send me
promotional e-mails ? |
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No, many of our customers are very private people, so we only send
promotional e-mails to those customers who have requested to receive
them. Also, if for any reason, at anytime a customer decides they no
longer want to receive them, we stop sending them immediately. |
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Why do I need to register ? |
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The reason for registering is so that we can offer customers some of
the great features of our website like our BDSM Bucks Customer
Reward Points Program. |
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Do you send out promotional materials in the mail ? |
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No, we will never send any promotional material to your house. |
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Do you have an actual store I can shop at ? |
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Unfortunately no, the political climate in our part of the country
would never allow it. |
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Do you sell to minors ? |
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Not if we can help it. But lets face it, sometimes it happens. To
date, there is no such thing a a fool proof method to verify age on
the internet. If you think there is, please contact us and tell us
about your idea. |
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Do you sell or trade your customer list with others ? |
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Absolutely not ! We never sell, trade or rent our customer list with
anyone. Our customers expect privacy and we honor that. |
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Will anyone ever know if I order from you ? |
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No, we will use the full extent of the law to avoid disclosing any
information about our individual customers to anyone. |
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I am looking for a partner into BDSM can you help me ? |
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We can not help you directly, however we can help direct you to good
quality sites that will help you locate a partner.
Click Here |
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Can you help me find a Pro-Domme in my area ? |
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We can not help you directly, however we can help direct you to good
quality sites that might allow you to locate someone in your area,
Click Here |
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I would like to model for your store, who should I
contact ? |
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If you would like to model for our store and you are/you will be in
the Detroit Metro area, please contact customer service and provide
some information about yourself, your experience, your rates and
some pictures. If we are interested, we will get back to you. |
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How will a charge from your store appear on my credit
card ? |
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All Credit Card charges are billed discreetly as "CY Worldwide, Inc.
877-878-2376" |
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What name will appear on the return address label of
the package ? |
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The return address label will show that the order was shipped from
"Shipping Department - CY Worldwide, Inc." |
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Can you ship my order C.O.D. ? |
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No, we do not ship order C.O.D. |
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Can I pay with PayPal ? |
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No, we do not currently accept PayPal because PayPal has chosen not
to do business with adult oriented websites. We have noticed others
trying to get around this or even ignoring PayPal user agreement.
However if PayPal discovers an adult business using their service,
they freeze the account and seize any funds in the account. We are a
reputable, legitimate business and as such, we would never try to be
sneaky and use a service that has chosen not to do business with our
industry. |
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During checkout, it asks for my credit cards CVV
number, what is this ? |
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This is the three digit code at the far right of the signature strip
on the back of your Visa, Mastercard or Discover. For American
Express the code is 4 digits and is in small type on the right front
of the card, about 2/3rds of the way down |
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Do I have to pay sales tax ? |
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Orders shipping to all locations except the state of Michigan are
sales tax exempt. Only orders sold to or shipping to residents of
the State of Michigan are subject to sales tax (6%). |
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How long will it take for my order to arrive ? |
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This depends on the type of shipping service you select and your
location. Most order ship within 1-2 days. Orders placed during
weekends and Holiday periods will ship the next regular business
day. For more information, please
Click
Here |
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Can you send my order in discreet packaging ? |
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All orders are shipped in discreet packaging. We use plain packaging
material. |
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What name will appear on the return address label of
the package ? |
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The return address label will list the shipper as "Shipping
Department - CY Worldwide, Inc" |
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Can you send my order "No Signature Required" ? |
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Often a signature is not required. However sometimes our carriers
will require a delivery signature even if we don't. |
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Do you ship internationally to my country ? |
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We ship to most countries, however there are a few that we will not
ship to under any circumstances, most notably Nigeria, Philippines
and Indonesia to name a few. |
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My order has not arrived yet, where is it ? |
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There could be multiple reason, please contact customer service
Click Here |
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Will items from you be stopped by customs ? |
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Most order are never even inspected by customs, however we have no
control over customs and can not say definitively what each customs
office in each country will and will not do. It is your
responsibility to know the import restrictions of your country. THe
BDSM Store will not issue refunds for orders seized or confiscated
by your local customs office. |
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Do you pay the duties and taxes on international orders
? |
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No, any duties or taxes required by your country are the
responsibility of the buyer. The BDSM Store will not issue refunds
for orders that are unclaimed due toa failure to pay duties and
taxes due. |
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Can I return a product if I don't want it ? |
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Sometimes Yes, Sometimes No, It depends on the product. Please see
our Returns Policy for complete information.
Click
Here |
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What is your return policy ? |
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Please see our Returns Policy for complete information.
Click
Here |
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Do you offer a warrantee on your products ? |
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All our products are guaranteed to be free of defects in workmanship
and if found defective can be return within 90 days of delivery. For
more information see our defective merchandise return policy.
Click
Here |
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Do restraints, like wrist, ankle, thigh cuffs come in
pairs ? |
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Yes, all of our restraint cuffs come in pairs as do all of our
nipple clamps. Our product page will indicate that the an item comes
as a pair. |
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Do you do custom work and repairs ? |
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No, except for apparel and lingerie which is made to order, we do
not custom make any of our products. We also do not offer a repair
service. |
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How should I clean my sex toys ? |
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The best method for cleaning your sex toys and extending their life
is to clean them in warm (not hot) water and use an antibacterial
soap. |
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